Refund & Exchange Policy

No refunds will be permitted. Products must be exchanged for something of equal or greater value within 14 days of purchase. The item purchased must be deemed unused and in original packaging with all tags attached.

Virgin Hair Bundles & Wigs Policy

All Goddess Look Hair bundles and wigs are maintained with an extremely high level of quality assurance. All of our hair is prepared and professionally packaged at our factory. Everything goes through a rigorous inspection process to make sure that you are receiving the best quality product possible. All hair orders are thoroughly inspected a second time before shipping. It is our primary focus to make sure that you are completely satisfied. Items may be exchanged under the following conditions:

• Requests must be made within 14 calendars days from the date of purchase. Any exchange requests after 14 calendar days will not be honored.

We will not accept any merchandise which has been used or altered (brushed, combed, picked cut, removed from the weft or processed) in any way. According to the Federal law, you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids all exchange and replacement guarantees.

In order to process an exchange the unwanted product would need to be sent back using our pre-addressed labels. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will then exchange the product for something of equal or greater value.

General Product Defect Exchange Policy

(Applicable to all merchandise sold)

In the rare occurrence of a product defect, the policy will be as follows:

• There is a 30-day Product Defect Exchange Policy which commences on the date of purchase. Customers should contact Goddess Look Hair and Beauty Supply Store at (404)941-4407 and notify us of the issue or concern.

• The customer will also be required to submit a written complaint on an electronic form that will be provided by Goddess Look Hair and Beauty Supply Store. Please note that perming, coloring, lifting, rinsing, removing the hair from the weft, cutting weft, splitting weft, or otherwise processing the hair VOIDS the product defect exchange policy. If Goddess Look Hair and Beauty Supply store verifies and concurs that the product is defective in any way, then the exchange or replacement will be granted.

• If the customer selects a product in exchange or greater value, they will be responsible for paying the additional cost of the item requested.

• Goddess Look Hair and Beauty Supply Store will cover the cost of shipping the exchanged/new item back to the customer if shipped ground. Otherwise the customer can expect to receive a $10.00 towards another shipping option.